Accessibility

ACCESSIBILITY POLICY

Effective Date: 2025-12-31

Accessibility Notice

At INNA Resort & Spa, we strive to offer a warm and hospitable experience to all our guests. However, due to the unique architectural layout of our property—featuring elevated structures, stairs, and split-level spaces—our facilities are not fully accessible for individuals with reduced mobility or wheelchair users.

Personalized Assistance

If you have specific mobility requirements or concerns, we invite you to reach out to our team prior to your arrival at reservation@innaresorts.com or +52 998 100 8022. We will gladly provide detailed information about the resort's physical layout to help you determine if our property is suitable for your stay.